Privacy policy
Last updated: October 3, 2026
This website and online store are operated by Neetu Modgil, a sole proprietor carrying on business under the trade name Craftzola Enterprises ("Craftzola", "we", "us" or "our").
Craftzola operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with our products and shopping experience (the "Services").
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how Craftzola ("we," "us," or "our") collects, uses, processes and discloses your personal information when you visit or use our website, make a purchase, communicate with us, or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.
By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used and disclosed as described below.
Personal Information We Collect or Process
"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our Services, we may collect or process:
Contact and delivery information, including your name, email address, phone number, billing address and shipping address.
Order and transaction information, including products viewed, products added to your cart or wishlist, products purchased, order value, returns, exchanges, cancellations, payment method, payment status, transaction identifiers and previous transactions.
Payment information. Payments may be processed by third-party payment service providers such as Razorpay. Payment credentials such as full card details, UPI credentials or banking credentials may be collected and processed directly by the payment provider and may not be received or stored by Craftzola.
We may receive information relating to your payment such as your selected payment method, payment status, transaction identifier, payment confirmation and other information necessary to process and reconcile your order.
Account information, if you create or use a customer account, including account identifiers, preferences and settings.
Communications, including information you provide when contacting us for customer support, order assistance, returns, complaints or other inquiries.
Device and technical information, including information about your device, browser, network connection, IP address and similar identifiers.
Usage information, including information about how you interact with our website and Services, such as pages and products viewed and interactions with our store.
How We Collect Personal Information
We may collect personal information:
- directly from you when you browse our store, place an order, create an account, contact us or otherwise provide information to us;
- automatically through our website and Services, including through cookies and similar technologies;
- from Shopify and service providers that help us operate our business;
- from payment, shipping, communications, analytics and marketing providers; and
- from other partners or third parties where permitted by applicable law.
How We Use Your Personal Information
Providing and Fulfilling Orders
We use personal information to provide our Services, including to:
- process and manage orders;
- facilitate payments;
- arrange shipping and delivery;
- provide order and delivery updates;
- process returns, exchanges, cancellations and refunds;
- maintain customer accounts;
- provide customer support;
- prevent and resolve problems with orders; and
- improve our products, website and customer experience.
Payments
We use third-party payment service providers, including Razorpay, to facilitate payment transactions.
When you proceed with a payment, information necessary to complete the transaction may be provided to or collected directly by Razorpay.
Razorpay may process your information in accordance with its own privacy policy and applicable legal and regulatory requirements.
Craftzola may receive payment-related information necessary to confirm, manage and reconcile your transaction but does not necessarily receive or store sensitive payment credentials such as your complete card details or UPI credentials.
Shipping and Delivery
We use Shiprocket and courier/logistics partners to facilitate fulfillment, shipment and delivery of orders.
To deliver your order, we may provide information such as your:
- name;
- shipping address;
- phone number;
- email address where necessary;
- order information;
- shipment information; and
- other information reasonably required to fulfill or deliver your order.
Shiprocket and the applicable courier or logistics provider may process this information for purposes including creating shipments, delivering orders, providing shipment notifications, handling returns and resolving delivery-related issues.
Customer Communications
We may use your contact information to communicate with you regarding your orders, payments, deliveries, returns, customer-support requests and other service-related matters.
These communications may be sent through channels such as email, SMS, telephone or WhatsApp.
Transactional or service-related communications may be sent where necessary to provide the Services you requested.
Marketing and Promotional Communications
Where permitted by applicable law and, where required, with your consent, we may use your contact information to send promotional and marketing communications through channels such as:
- email;
- SMS; and
- WhatsApp.
These communications may include information about products, promotions, offers, new arrivals or other Craftzola news.
You may opt out of promotional communications using the unsubscribe or opt-out mechanism provided in the relevant communication, where available, or by contacting us.
Opting out of promotional communications does not prevent us from sending necessary transactional or service-related communications regarding your orders, payments, deliveries, account or customer-support requests.
Security and Fraud Prevention
We may use personal information to provide a secure shopping and payment experience, verify transactions, prevent fraud, detect suspicious or unlawful activity and protect Craftzola, our customers and our service providers.
Legal and Regulatory Purposes
We may use or disclose information when reasonably necessary to comply with applicable laws, regulations, court orders or other valid legal processes, enforce our terms and policies, resolve disputes, or protect our legal rights and those of our customers or others.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide the Services.
This may include disclosure to:
Shopify, which provides the e-commerce platform used to operate our store.
Razorpay and other payment service providers, where necessary to process, authenticate and manage payments.
Shiprocket, courier companies and logistics providers, where necessary to fulfill, ship, track, deliver or return orders.
Communication service providers, where necessary to provide email, SMS, WhatsApp or other customer communications.
Marketing and advertising service providers, where we use such services and where sharing is permitted under applicable law.
Technology and business service providers, including providers assisting us with website operations, cloud services, analytics, security, customer support and other business functions.
We may also disclose information:
- when you direct or consent to the disclosure;
- in connection with a merger, acquisition, financing, restructuring or sale of some or all of our business or assets;
- where required by applicable law or valid legal process; or
- where reasonably necessary to protect our rights, customers, business or Services.
Our service providers and partners may process information according to their own privacy policies and applicable laws.
Relationship With Shopify
Our store is hosted and powered by Shopify.
Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve Shopify's services and our store.
Information you submit through our store may be transmitted to and processed by Shopify and other service providers, including in countries other than the country where you reside.
Shopify may also process information about your interactions with our store in connection with certain Shopify features and services.
You can learn more about Shopify's processing of consumer personal information through the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
You may also find information about privacy rights relating to data processed by Shopify through:
Cookies and Similar Technologies
Our website and the services used to operate it may use cookies and similar technologies.
These technologies may be used to:
- operate essential website functionality;
- maintain shopping-cart and checkout functionality;
- remember preferences;
- understand website usage and performance;
- prevent fraud and improve security; and
- support analytics, advertising or marketing where applicable.
Your choices regarding non-essential cookies may depend on your location and the privacy controls available through our website.
Third-Party Websites and Services
Our Services may contain links to websites, payment services, delivery services, social networks or other platforms operated by third parties.
Third parties may process information according to their own terms and privacy policies.
We encourage you to review the privacy policies of third-party services you interact with. Craftzola is not responsible for the privacy or security practices of independent third-party websites and services except to the extent required by applicable law.
Children's Data
Our Services are not intended specifically for children, and we do not knowingly collect personal information from children contrary to applicable law.
If you are a parent or guardian and believe a child has provided personal information to us in circumstances where such processing is not permitted, please contact us using the details below.
Security
We take reasonable measures intended to protect personal information.
However, no method of transmission over the internet or electronic storage system can guarantee absolute security.
Please avoid sending sensitive or confidential information to us through unsecured communication channels.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining appropriate business and transaction records, fulfilling legal and regulatory obligations, resolving disputes and enforcing our agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Rights and Choices
Depending on applicable law and your circumstances, you may have rights regarding your personal information, which may include rights to:
- request information about personal data we process about you;
- access personal information;
- request correction of inaccurate or incomplete information;
- request deletion of certain personal information;
- withdraw consent where processing is based on consent; and
- make complaints or exercise other rights provided by applicable law.
These rights are not absolute and may be subject to legal exceptions and verification requirements.
To exercise an applicable privacy right, please contact us using the information below.
We may need to verify your identity before processing certain requests.
Marketing Preferences
You may opt out of promotional email, SMS or WhatsApp communications using the unsubscribe or opt-out method provided in the communication, where available, or by contacting us.
Even if you opt out of marketing, we may continue to send communications necessary for your transactions and our relationship with you, including order confirmations, payment information, shipping updates, delivery communications, returns/refunds and responses to customer-support requests.
International Processing
Shopify and some of our other technology, payment, logistics or communications service providers may process or store information outside the country in which you reside.
Where required by applicable law, appropriate measures will be used for international transfers and processing of personal information.
Complaints
If you have a question or complaint regarding how Craftzola handles your personal information, please contact us using the information below.
Where applicable, you may also have the right to raise a complaint with the relevant governmental or data-protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Services, service providers, business practices, technology, legal requirements or other operational reasons.
When we update the policy, we will update the "Last updated" date at the top of this page and provide any additional notice required by applicable law.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:
Craftzola Enterprises
Rose Cottage, Adarsh Nagar, Street-1
Una, Himachal Pradesh 174303
India
Email: support@craftzola.com
Phone: +91 8121083222