Shipping policy

Last updated: October 3, 2026

This Shipping Policy explains how Craftzola processes and delivers orders.

Order Processing and Dispatch

Orders are normally processed and dispatched within 2-3 business days after the order has been successfully placed and payment has been confirmed.

Business days exclude Sundays and applicable public holidays.

Processing may occasionally take longer during sales, holidays, periods of unusually high order volume or circumstances outside our reasonable control.

Estimated Delivery Time

After dispatch, orders are typically delivered within 5-7 business days.

This means that under normal circumstances, you should allow approximately:

Up to 3 business days for processing and dispatch + approximately 5-7 business days for delivery after dispatch.

Delivery times are estimates rather than guarantees and may vary depending on your location, courier availability, weather, public holidays and other circumstances outside our reasonable control.

Shipping Partners

We use Shiprocket and its courier/logistics partners to facilitate shipment and delivery of orders.

The courier assigned to an individual shipment may vary depending on your delivery location, courier availability and other logistical considerations.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Order and delivery updates may be communicated through email, SMS, WhatsApp or other available order-status channels.

Shipping Charges

Any applicable shipping or delivery charges will be clearly displayed during checkout before you complete your purchase.

Please note that original shipping charges are non-refundable when a product is returned, except where otherwise required by applicable law.

Craftzola separately bears the return-shipping cost for eligible and approved returns under our Return & Refund Policy.

Delivery Address

Please provide a complete and accurate shipping address and contact information when placing your order.

If you discover an error in your shipping information, contact us at support@craftzola.com as soon as possible.

We will try to assist you, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Failed or Undeliverable Shipments

If a shipment cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts or another delivery-related issue, it may be returned to us.

If this happens, please contact us so that we can determine the appropriate next steps.

Cash on Delivery

Craftzola currently accepts prepaid orders only.

Cash on Delivery (COD) is not available.

The payment methods currently available to you will be displayed during checkout.

Returns

Eligible products may be returned within 7 days of delivery in accordance with our Return & Refund Policy.

For eligible and approved returns, Craftzola bears the return-shipping cost.

We currently do not offer direct exchanges. If you want another product or variant, you can return the eligible item and place a new order.

Contact Us

For shipping and delivery questions:

Craftzola
Email: support@craftzola.com
Phone: +91 8121083222