Refund policy

Last updated: October 3, 2026

At Craftzola, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 7 days of delivery.

Return Eligibility

To be eligible for a return:

  • The return request must be made within 7 days of delivery.
  • The item must be returned in substantially the same condition in which you received it.
  • The item should include its original packaging, accessories, tags and other components supplied with the product, where applicable.
  • The item must not have been damaged, altered or misused after delivery.

Change-of-mind returns are accepted, provided the product meets the return conditions above.

We reserve the right to decline a return or make an appropriate deduction from the refund if the returned product does not meet these conditions, subject to any rights you may have under applicable law.

How to Request a Return

To request a return, contact us at support@craftzola.com within 7 days of delivery.

Please provide:

  • your order number;
  • the item you wish to return; and
  • the reason for the return.

For damaged, defective or incorrect products, we may also ask you to provide photographs or other information that helps us assess the issue.

Once your return request is approved, we will provide instructions for returning the product.

Please do not send products back without first receiving return instructions from us.

Return Shipping

For eligible and approved returns, Craftzola will bear the cost of return shipping.

We will arrange the return shipment or provide you with instructions for returning the product.

Damaged, Defective or Incorrect Products

Please inspect your order after receiving it.

If your product arrives damaged or defective, or you receive an incorrect product, please contact us as soon as reasonably possible at support@craftzola.com.

Please include your order number and photographs of the product where appropriate so that we can investigate and resolve the issue.

Refunds

After we receive your returned product, we will inspect it and notify you of the status of your refund.

If the return is approved, the refundable product amount will be refunded to the original payment method used for the order.

Any original shipping or delivery charges paid when placing the order are non-refundable, except where otherwise required by applicable law.

There is no charge for return shipping on an eligible and approved return; Craftzola bears that cost.

Once we initiate a refund, the time required for the amount to appear in your account may vary depending on your bank, card issuer or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, variant or other replacement, you may return the eligible product in accordance with this policy and place a new order for the product you want.

Contact Us

For questions about returns or refunds:

Craftzola
Email: support@craftzola.com
Phone: +91 8121083222